Shipping policy

Order Processing:

Orders are typically processed and shipped within 5 - 10 business days from the date of purchase. During peak seasons or promotional periods, processing times may be extended.

Shipping Methods:

We offer standard shipping within South Africa. Shipping methods and delivery times may vary based on the destination. You can choose your preferred shipping method during the checkout process.

Shipping Costs:

Shipping costs are calculated based on the weight, size and destination of your order. The shipping charges will be displayed at the checkout before you complete your purchase.

Tracking Information:

Once your order has been shipped, you will receive a shipping confirmation email with tracking information. This allows you to monitor the delivery status of your item.

Return Shipping Costs:

In case of a product return eligible for a return (as per our refund policy), the customer is responsible for the return shipping costs unless the return is due to a defect or error on our part.

Shipping Delays:

While we strive to ensure timely delivery, please note that shipping delays may occur due to unforeseen circumstances such as weather conditions or other external factors. We appreciate your understanding in such situations.

Address Accuracy:

It is the responsibility of the customer to provide accurate shipping information. We are not liable for any delays or non-delivery caused by incorrect addresses.

Contact Information:

If you have any questions or concerns regarding our shipping policy, please contact us at sales@coolbag.co.za or +27 82 922 7423

Thank you for shopping with Coolbag!