SHIPPING AND RETURNS
SHIPPING POLICY
Order Processing:
Orders are typically processed and shipped within 5 - 25 business days from the date of purchase. During peak seasons or promotional periods, processing times may be extended.
Shipping Methods:
We offer standard shipping within South Africa. Shipping methods and delivery times may vary based on the destination. You can choose your preferred shipping method during the checkout process.
Shipping Costs:
Shipping costs are calculated based on the weight, size and destination of your order. The shipping charges will be displayed at the checkout before you complete your purchase.
Tracking Information:
Once your order has been shipped, you will receive a shipping confirmation email with tracking information. This allows you to monitor the delivery status of your item.
Return Shipping Costs:
In case of a product return eligible for a refund (as per our refund policy), the customer is responsible for the return shipping costs unless the return is due to a defect or error on our part.
Shipping Delays:
While we strive to ensure timely delivery, please note that shipping delays may occur due to unforeseen circumstances such as weather conditions or other external factors. We appreciate your understanding in such situations.
Address Accuracy:
It is the responsibility of the customer to provide accurate shipping information. We are not liable for any delays or non-delivery caused by incorrect addresses.
Contact Information:
If you have any questions or concerns regarding our shipping policy, please contact us at sales@coolbag.co.za or +27 82 922 7423
Thank you for shopping with Coolbag!
RETURN & REFUND POLICY
Thank you for shopping at Coolbag. We appreciate your business and want to ensure your satisfaction with our products. Please review our refund policy below:
15-Day Money-Back Guarantee: We offer a 15-day money-back guarantee on all our coolbags. If you are not completely satisfied with your purchase, you may return the item(s) within 15 days of receiving your order for a full refund.
Conditions for Refund:
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The coolbag must be unused and in the same condition as received.
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All original packaging and tags must be intact.
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A proof of purchase, such as an order confirmation or receipt, is required for processing a refund.
Return Shipping Costs:
Please note that the customer is responsible for the return shipping costs unless the return is due to a defect or error on our part.
How to Initiate a Refund:
To initiate a refund, please contact our customer support team at sales@coolbag.co.za or +27 82 922 7423 within 15 days of receiving your order. Provide your order number and reason for the return. Our team will guide you through the process.
Refund Process:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 - 30 days.
Non-Refundable Items:
Certain items are non-refundable, including personalized or customized coolbags. These sales are final unless there is a defect or error on our part.
Damaged or Defective Items:
If you receive a damaged or defective coolbag, please contact us immediately. We will arrange for a replacement or refund.
Contact Information:
For any questions or concerns regarding our refund policy, please contact us at sales@coolbag.co.za or +27 82 922 7423
Thank you for choosing Coolbag